Introduction to Channel SDK
The SDK source offers two working types:
If the Polling synchronization fails, you will not be able to send or receive messages.
Send API allows you to send
actions in realtime. This allows you to respond quickly and you do not have to wait for tthe polling request to import messages into the RingCentral Engage Digital console.
Both methods are avalaible and it's possible to use them together, or independently.
This example allows communication between different entities. Here, a protocol platform realizes the communication between an external chat solution and the RingCentral Engage Digital console. Although Polling is in place and active, the platform uses the Send API to communicate with the platform in real time. This configuration therefore uses the two modes of communication (both polling and real time sending) together.